When Monterey Financial Services purchases your loan from Credova, there are several things you should expect:
- 1. Notification Transfer of Loan Servicing: You will receive a notification from both Credova and Monterey Financial informing you of the transfer. This communication will include details about the new payment process and where to direct your payments. This means Monterey will handle all aspects of your loan, including billing, and payments.
- 2. Account Setup: Monterey Financial will set up an account for you. You'll receive instructions on how to access your account online, including login credentials for the Monterey Financial consumer portal. This portal allows you to manage your loan, make payments, and view your loan details.
- 3. Payment Handling and Instructions: Any future payments will be made to Monterey Financial instead of Credova. The notification will include details about how to make these payments, which may be through their online portal, mail, or other payment methods they support. Be prepared to set up your preferred payment method with them.
- 4. Customer Service: Monterey Financial will be available to you in regard to all customer service inquiries related to your loan. If you have any questions or issues, you can contact their customer service team at [email protected] or by calling them 877-399-6374. They are open Monday-Friday from 8am-4pm PST.
- 5. Access to Account Information: You will have access to your loan information through Monterey’s online portal, where you can monitor your loan’s status, make payments, and review your payment history.
- 6. Potential Fees: Monterey Financial Services charges various fees for its services. It’s important to familiarize yourself with these fees to avoid any surprises. For more details, visit their website: Monterey Financial Services.
Need more help?
Contact Support Team