How can I dispute a charge?

We ask that you first reach out to the merchant you made your purchase with. If you cannot reach a resolution with the merchant, you may file a claim with Credova if your case meets one of the below outlined scenarios:

  • You have initiated an order cancellation or return.
  • You’re still being billed or paying on a returned item.

To assist in the claim investigation, Credova will reach out to you and the merchant you shopped with. After all case notes are filed, Credova typically will reach a decision and/or resolution of the matter within 15 days.
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